Overview

About the CCXP Certification

The CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. Until the CXPA established this accreditation, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry. As a non-profit, independent association, the CXPA is well positioned to establish the CCXP as a recognized and admired professional credential.

The Benefits of Becoming a CCXP

For practitioners, the CCXP program provides recognition of a high level of knowledge in the field of customer experience and offers a framework for continual development. Candidates for this credential are looking to distinguish themselves in the workplace, validate their skills, and maximize their earning potential.

For the industry and employers, the CCXP program encompasses a core set of CX competence areas and ensures that certified professionals possess a manager-level mastery of standardized disciplines.

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Eligibility

Anyone with a bachelor’s degree and three years of full-time CX-specific work experience is eligible to take the exam. An alternate pathway to eligibility is a high school diploma (or equivilent) and five years of full-time CX-specific work experience. More details are available on certification eligibility including experience and education requirements, plus an alternative pathway.

Exam Details

The certification exams are completed at designated locations that have monitored test facilities. The content in the 70 question computer-based exam covers six competencies that the CXPA has identified as required knowledge for CCXP candidates:

  • Customer-Centric Culture
  • Voice of the Customer, Customer Insight, and Understanding
  • Organizational Adoption and Accountability
  • Customer Experience Strategy
  • Experience Design, Improvement, and Innovation
  • Metrics, Measurement, and ROI

Fees

The non-refundable CCXP certification application fee, which includes the certification exam fee, must be submitted with the application.  Certification Application and Examination fees are:

  • CXPA Member: $495 (USD)
  • Non-Member of the CXPA: $645 (USD)
  • Non-Member including a one-year CXPA membership: $690 (USD)

Certification Process

There are three phases to CCXP certification:

  1. Program Application and Acceptance
  2. Exam Registration and Successful Completion
  3. CCXP Credentials Use and Maintenance

The CXPA

The Customer Experience Professionals Association created the CCXP program for the rapidly growing field of customer experience. The association brings together like-minded professionals focused on advancing the practice of customer experience management and creating career growth by establishing customer experience management as a recognized and admired professional discipline.

Benefits of membership include:

  • Networking – in-person and online with colleagues around the world
  • Access to research, education and tools not available anywhere else
  • Career development resources
  • Discounts on leading events and research

Learn more about the Customer Experience Professionals Association and their mission to enhance the growing field of customer experience management.

Read More Details About the CCXP Program in the Candidates' Handbook. Download Now