Maintaining Your Status

The CCXP credential requires ongoing professional development to maintain an active certification status. As such, certificants are required to complete 20 hours of continuing education units (CEUs) in order to renew their certification every two years. The renewal date of the new certificate will be two years from the expiration date of the last certificate issued.

One CEU is earned for each hour (60 minutes) spent in a planned, structured professional development activity. CEUs will be accepted for the certification renewal requirement as long they are directly related to the CCXP Exam Blueprint and meet the guidelines listed below. A maximum of 10 CEUs will be applied from each professional development activity category towards the 20 CEUs required for renewal. CEUs accumulate for a two-year period starting immediately after the certification is issued and cannot be carried over to the next two-year timeframe or be transferred to another person. Courses taken more than one time during the two-year renewal cycle will be given credit only once.

Professional Development Activity CEU Acceptance* Documentation Required
Training Courses, Seminars and Webinars
According training courses, seminars and webinars aimed at developing your CX knowledge and competence.
One hour related instruction equals 1 CEU. Registration form, certificate or letter of attendance and agenda.
In-Company Development
Attending employer-provided, workplace continuing education aimed at developing your CX knowledge and competence(excludes new staff orientation).
One hour related instruction equals 1 CEU. A certificate or a letter from employer and an outline of the activity.
Conferences
Attending professional conferences aimed at developing your CX knowledge and competence
One hour of related instruction equals 1 CEU. A maximum of 6 CEUs will be given per day of instruction. Registration form, certificate or letter of attendance and agenda.
College or University Courses
Successfully completing academic coursework after obtaining CCXP certification. Courses must be offered for degree credit and related to CX.
One hour of degree credit in a typical 15-week semester earns 15 CEUs and a 10-week quarter earns 10 CEUs. Transcript or grade report indicating a passing mark.
CXPA Contributions
Enhancing the CX profession through active participation on CXPA committees, presenting educational webinars and preparing white papers.
1 CEU is awarded for 1 hour of volunteer service Confirmation from committee chair or the CXPA.

* A maximum of 10 CEUs will be applied from each professional development activity category towards the 20 CEUs required for renewal.

Certification Maintenance Fee

The non-refundable certification maintenance fee must be submitted every two years with the certification renewal application.

Certification Maintenance Fee
CXPA Member $199.00(U.S Dollars)
CXPA Non-Member $349.00(U.S Dollars)

Notice of Recertification

Although it is the professional responsibility of each certificant to be aware of his or her certification expiration date, approximately 90 days prior to the expiration of your certification, the CXPA will send you a notice of your need to recertify. This notice will be sent to your last email address on file with the CXPA so please be sure to include the CXPA in your change of address notifications.

Grace Period and Lapsed Certificates

The renewal date of the new certification will be two years from the expiration date of the last certificate issued. Certification holders can renew their certification anytime in the 12 months before their current certification expires

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