FAQs for Training Provider
Who can apply to become a CCXP Authorized Resource and Training Provider?
Educational resources (large and small), individuals with a vested interest in the CX industry, and organizations looking to train internally are all welcome to apply to offer training/educational resources to CXPA members and non-members in order to help best prepare a candidate for the CCXP exam through the CCXP Authorized Resource and Training Provider Program.
What is the process for becoming a CCXP Authorized Resource and Training Provider?
The first step is submitting an application along with the $250 USD application fee. The application should provide details on the interests of the company, history and success with education/training in the past (if applicable), anticipated audience size, and a brief overview of potential material including mapping to competencies. Once an organization’s application has been approved, the organization will submit the training/educational material for review to the CXPA along with a fee for initial review of the material, listing on the CCXP.org website (once approved) and licensing of the CCXP Authorized Resource and Training (ART) Program logo for marketing purposes.
Depending on the duration and scope of the content, the CCXP Certification Board will review the material in a specified time period and either approve or reject the material as relevant and accurate. If it is material already published CXPA will be provided access to review free of charge on the platform in which the training will be offered. If the material is to be developed or in development, the CXPA will wait until the material has been finalized to review. The CXPA will review all material presented as initially agreed upon. The scope of the material must be clearly defined with the initial application.
Once approved, the provider will be listed on the CCXP.org website with a link to the authorized material. The provider will also be provided with guidance on using the ART Program logo.
Will the CXPA provide guidance on the competencies so I can develop training around them?
The CXPA will not provide specific guidance on content to be included in the training/education materials further than the information presented on the website.
If my organization’s material is authorized, how long is it authorized for?
Authorized material will be reviewed for relevancy and accuracy on an annual basis.
Who approves the material?
The CCXP Certification Board approves submitted material.
What if my organization needs to update the training material? What’s the process for notifying the CXPA?
If your organization needs to make a change to previously submitted and approved material you will need to fill out the Off-Cycle Review Form detailing the scope and content of the change(s) along with the Off-Cycle Review fee of $1000 USD. The timeframe for review by the CCXP Certification Board will be determined by the Board upon receipt of the material.
How much does it cost to become a CCXP Authorized Resource and Training Provider?
There is a mandatory $250 application fee. To provide authorized material in the CCXP ART Provider Program there is an annual fee of $275 USD per competency for review and approval. If your organization wishes to provide educational material covering all six competencies the fee is $1,500 USD annually.
What are the benefits of becoming a CCXP Authorized Resource and Training Provider?
CCXP Authorized Resource and Training Providers receive the benefit of advertisement on the CCXP.org website as approved providers of training content related to the competencies included on the CCXP exam. Posting to the website will include link(s) to the authorized material as well as which competency/competencies are covered. Providers will also be able to use a specially designed logo to highlight their authorized status and participation in the ART Program.
What happens if I submit material for review and it is not accepted?
The CCXP Certification Board will review material and provide brief but specific rationale if material is not accepted. The provider has the choice to revise the material or discontinue the application process.
What are the fees involved in becoming a CCXP Authorized Resource and Training Provider?
The application fee is $250 USD. The fee for review of the material, listing on the CCXP.org website (once approved) and licensing of the CCXP Authorized Resource and Training (ART) Program logo for marketing purposes is $275 per competency annually, or $1,500 annually for material covering all six competencies.
Can my organization provide training related to a single competency?
Yes, your organization can choose to provide training on a single competency, some competencies, or all six.
What types of training/resources will be authorized in the program?
Various types of delivery options are available for authorization. Material can be delivered in the form of online training, instructor-led training, webinar, live online training, printed resources, or other forms approved by the CCXP Certification Board.