Overview for Training Providers
If your company provides educational resources or training for the customer experience industry, we welcome you to become a CXPA Authorized Resource & Training Provider. The Authorized Resource and Training (ART) program is a network of independently provided resources designed to help candidates prepare for the CCXP exam. Training and educational resources are to include any or all of six of the core competencies:
- Customer-Centric Culture
- Voice of the Customer, Customer Insight, and Understanding
- Organizational Adoption and Accountability
- Customer Experience Strategy
- Experience Design, Improvement, and Innovation
- Metrics, Measurement, and ROI
While the CXPA will not provide specific guidance on content to be included in the training/educational materials other than what is already provided in the Exam Resources section, the CXPA will review and/or approval material of approved trainers to ensure alignment and quality of the curriculum of an ART provider.
What is the process for becoming a CCXP Authorized Resource and Training Provider?
An application is required for consideration. On the application please provide details on the interests of the company, history and success with education/training in the past (if applicable), anticipated audience size, and a brief overview of potential material including mapping to the CCXP competencies. Once an organization’s initial application has been approved, the organization will submit their training/educational material for review by the CCXP Board along with a fee for review of the material, listing on the CCXP.org website (once approved) and licensing of the CCXP Authorized Resource and Training (ART) Program logo for marketing purposes.