Exam Overview


The CCXP examination is a computer-based test (CBT) that must be taken in a proctored environment.  CCXP exams are administered throughout the year by Prometric and ISO-Quality Testing, Inc. (IQT).  Certification exam sessions are also offered at CXPA events, such as the U.S. Insight Exchange and the European Insight Exchange.  The content of the exam is based on an industry-wide job task analysis conducted by the CXPA in 2013, which identified six competencies for CX.

Registering for the Exam

When you are approved to take the CCXP exam, you will receive an email from ccxpadmin@cxpa.org OR registrations@isoqualitytesting.com with instructions on registering for the certification exam.  The period of time during which applicants are able to test is six months, starting the day your application is approved.

After you register and select a date, time, and location, an emailed confirmation letter will confirm the test center details of the exam, and it will deliver your examinee ID and passcode, as well as other important information about the test administration process.  You will be required to present this document as you sit for the test, so please print it and keep it safe.

On testing day, you will be asked to confirm your identity by providing a valid photo ID (with legal first and last name and a signature) to the proctor, and to place all belongings in a secure locker before taking the test.  You will need to enter your examinee ID and passcode in order to access the exam, so it is essential that you bring your printed confirmation letter to the test center.  An electronic letter saved on your mobile device will not be accepted.

The CXPA Certification Exam is closed-book, and no reference material or electronic devices are allowed in the examination site.

The test consists of 100 multiple-choice questions, and three hours are allowed to take the exam.  Your test will be scored immediately.  If you pass the exam, you are issued an electronic certificate of your CCXP designation within fourteen days of pass date, and you can begin using the title and marks associated with it right away.

Preparing for the Exam

We have collected useful Exam Resources to help you prepare for your test – learn about the topic areas included, see details about the format of the exam, read sample questions, gauge your readiness with the Exam Blueprint, and find out what to expect on the day of your exam.

If You Don’t Pass

You may retake the examination two more times within six months of your application approval date, if you don’t pass on the first attempt.  The fee to retake the exam is $199 (U.S.) for members and $349 for non-members. You will receive an email with further instructions on registering to retake the exam in the event that you do not pass. If you are not successful at passing the exam in three attempts, you must resubmit an application and current certification fee to try again.

Read More Details About the CCXP Program in the Candidates’ Handbook.

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