Eligibility Requirements

CCXP Eligibility Requirements

The CCXP program is open to the public, and both CXPA members and non-members are welcome to apply. Certification eligibility components include experience and education requirements, which are important for ensuring that the CCXP designees have a hands-on foundation of customer experience knowledge as well as academic learning.

Two eligibility paths are available – the standard path, described below, and an alternative, which follows.

Eligibility Requirements
Education Post-secondary Degree (Bachelor’s degree or global equivalent)
Experience Three years of full-time CX experience with primary responsibilities that include engagement and experience in one or more of the following categories:

  • Development of CX strategies
  • CX measurement
  • Capture and/or analysis of customer feedback
  • Design and improvement of customer experiences
  • Building of customer-centric culture
  • Driving organizational adoption of CX strategies and tactics

If you do not have a post-secondary degree, you may use one year of full-time CX experience to count toward two years of education; thus, two years of full-time CX experience would be equivalent to a standard four-year post-secondary degree, thereby satisfying the education requirement. See below for an example of an alternate pathway that meets the certification requirements.

Alternate Pathway Meeting Eligibility Requirements
Education High School Diploma (or equivalent)
Experience Five years of full-time CX experience with primary responsibilities that include engagement and experience in one or more of the following categories:

  • Development of CX strategies
  • CX measurement
  • Capture and/or analysis of customer feedback
  • Design and improvement of customer experiences
  • Building of customer-centric culture
  • Driving organizational adoption of CX strategies and tactics

Read More Details About the CCXP Program in the Candidates’ Handbook.

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