- Validates credibility and expertise
- Provides a framework for advancement
- Increases marketability
- Demonstrates commitment to continuous improvement
There are three phases to CCXP certification:
- Application and acceptance
- Pay for exam (or exam and membership combined)
- Exam registration and successful completion
- CCXP credential use and maintenance
Candidates should have a bachelor’s degree plus three years of direct, full-time CX experience, or five years of direct, full-time CX experience if you do not have a bachelor’s degree. Both members and non-members are eligible.
The CCXP certification costs $645. CXPA members receive a $150 discount on certification and pay only $495.
Preparing for the Exam
The Certified Customer Experience Professional exam is a 70-question test administered at convenient testing sites around the world. Eligible candidates should not need training or studying. CXPA members have access to a variety of resources centered around the six competencies in the exam. Learn more about preparing for and taking the exam.
Candidates whose education and experience satisfy the criteria may apply for the certification and have their candidacy evaluated by CXPA representatives.
“The CXPA is the standard in customer experience. This (CCXP) certification will show my clients that I’m familiar with the multiple domains of knowledge, and am familiar with the latest in best practices.”
Jim Tincher, CCXP
“I believe that in order to keep the field of customer experience relevant and important, all CX professionals need to continue to learn and grow so that our broader community can be stronger and more visible and so that customers can collectively have more positive and effortless experiences. I was interested in obtaining the CCXP because I believe certification will help the professionals in our overall field grow and will help to make all of us better as a community.”
Barbie Fink, CCXP
The Customer Experience Professionals Association is a global non-profit organization dedicated to the advancement of customer experience management practices.
The CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of customer experience.